I-KONIC Proactive Support contracts are the next level up from our popular Health check days. Our support contracts are delivered on a per site basis and as standard include 2, 4, 6 or 12 Technical Maintenance days. This means that customers can choose the level of engagement to best suit their environment. (Further options can be provided on request).

Supporting complex Citrix environments requires regular attention and a high degree of skill to manage. I-KONIC proactive support service offering provides a highly flexible and cost-effective method of extending the capabilities of your in-house support and/or project team. The approach enables a more efficient use of in-house resources and the ability to cover gaps within an internal SLA or service continuity plan.

The services are delivered by I-KONIC Services team, with nominated I-KONIC staff taking prime responsibility for our support engagement with you. This allows I-KONIC to retain specific site-level knowledge of your systems, forge a close working partnership with your staff and draw on the teams combined skills. Support is accessed via the I-KONIC service desk, which provides a central repository for recording client information and generating activity reports. The proactive support service offers assured response times and the flexibility of on and off site support.

Our proactive support service combines telephone support, remote access support and flexible onsite technical services. This means that you get the best of both worlds. If you are experiencing system problems the service desk is available to provide responsive and reactive support to assist your staff to resolve issues quickly and efficiently and regular site technical visits are scheduled in advance.